Packaging & ShippingOur Service

2. Question: Do you accept customized products?
Answer:: Yes, our personalized cutting machine is steady and reliable.

3. Question: Do you have user manual book ?
Answer: Yes, user manual at present is written in English. We also provide on-site installation and training service is required. There is no special requirement for operator, operating is easy.

4. Question: If i place order today, when can i get my cutting machine?
Answer: It depends on two factors: transportation time and manufacturing time. We are near to the sea port and train station, lead time is short. Manufacturing is made according to order shift, usually qualified product can be finished within 20-25 days. Transportation time depends on the distance between you and the sea port. You can ask for our advice or from the freight forwarder.

5. Question: Can you provide OEM/ODM service?
Answer: Yes, we are factory and we have lots of OEM or ODM experience.

6. Question: What's the package?
Answer: Film packaging+wooden case. Fumigation-free plywood case is also available.

7. Question: How to operate this machine ?
Answer: We can provide operating video, user manual or telephone calls to help you. All these is written or speaking in English at present. On site service is also available.
There is no complicate operation nor special requirement for operator, operating is easy.

8. Question: What's the warranty policy?
Answer: Standard warranty is 12 month upon delivery.

9. Question: Where is your factory located? How can I get there?
Answer: Our factory is based in jinan, shandong province,China. You can fly to beijing, jinan or qingdao. We can pick you up at the air station or train station.

10. Question: Is there any after sales service?
Answer: We have integrated after sales service. Besides our own experienced engineers, we also offer local after sales service through the help of our agents. All this will make you convenient.