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How much will be deducted for refunding air tickets?

2026-01-04 16:30:27 travel

How much will be deducted for refunding air tickets? Analysis of the latest refund fees in 2024

Recently, with the arrival of the summer travel season, the issue of ticket refunds and changes has once again become a hot topic. Many passengers face refunds due to changes in itinerary, but the refund policies of different airlines vary greatly, and the deduction standards are also different. This article will provide you with a detailed analysis of the air ticket refund fee rules based on popular discussions and the latest policies across the Internet.

1. Refund fee standards for major domestic airlines (updated in July 2024)

How much will be deducted for refunding air tickets?

airlineMore than 7 days before departure2-7 days before departure48 hours before departure24 hours before departureAfter takeoff
Air China10% of face value20% of face value30% of face value50% of face valueNot retreating
China Southern Airlines15% of face value25% of face value40% of face value60% of face valueNot retreating
China Eastern Airlines10% of face value20% of face value35% of face value55% of face valueNot retreating
Hainan Airlines5% of face value15% of face value30% of face value50% of face valueNot retreating

2. Key factors affecting refund fees

1.Ticket type: The refund fee for special-price tickets is usually higher than that for ordinary tickets, and some promotional tickets may not allow refunds.

2.Refund time: The closer the refund time is to the departure time, the higher the deduction rate. Some airlines may charge 80% for refunds within 24 hours before departure.

3.Ticket purchase channels: Tickets purchased through OTA platforms may be subject to an additional service fee, usually 50-100 yuan per ticket.

4.special circumstances: If the flight is changed or canceled due to airline reasons, passengers can apply for a full refund.

3. Recent hot ticket refund dispute cases

1."The refund fee is more expensive than the ticket" incident: A passenger bought a special ticket with a nominal price of 400 yuan, but was charged 380 yuan for a refund 24 hours before departure, which sparked heated discussion.

2.The problem of "difficulty in refunding tickets due to force majeure": Heavy rainy weather in many places has caused a large number of passenger itinerary changes, but some airlines still charge refund fees according to normal standards.

3.OTA platform hidden charges: Multiple complaint platforms showed that some third-party ticket purchasing platforms did not clearly inform them of the additional service fees charged when refunding tickets.

4. Practical suggestions for reducing the loss of refunded checks

1.Purchase refund insurance: Usually the premium is 20-50 yuan, which can cover about 80% of the refund losses.

2.Flexible choice of cancellation and change policies: Some high-priced air tickets provide free cancellation and change services, which is suitable for travelers with uncertain itineraries.

3.Pay attention to the special refund policy: During peak periods such as winter and summer vacations and holidays, some airlines will introduce special cancellation and change rules.

4.Contact the airline directly: Compared with third-party platforms, it is usually cheaper to refund tickets directly through the airline’s official website.

5. Latest industry trends

The Civil Aviation Administration of China recently issued the "Notice on Improving Civil Aviation Ticketing Services", requiring airlines to clarify the fee standards for refunds and changes and simplify the refund process. It is expected that a more transparent refund fee disclosure system will be implemented in the second half of 2024.

Special reminder: The above refund policies may change with airline adjustments. It is recommended to check the latest regulations through official channels before refunding. If you encounter unreasonable charges, you can complain to the Consumer Affairs Center of the Civil Aviation Administration (12326).

By understanding these refund rules and techniques, passengers can better plan their itinerary and minimize the economic losses caused by refunds. It is recommended that consumers carefully read the cancellation and change terms when purchasing tickets and choose the most suitable ticket product according to their own needs.

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