FAQ

Q: 1. How can I choose a suitable Knife cutting machine?
A: Please provide us some info, then we can recommend you the suitable machine:
1)What materials are going to cut? Are they rolled or not? Breathable or not?
2)What's the largest size of original materials?
3)What's the thickness of materials?
4)Excepting for cutting, do you need more functions, like drawing, punching holes, scanning, feeding, CCD camera, etc.?

Q: 2. Can you design a machine for me depending on my requirements? 
A: Of course, we will give our professional suggest and discuss details with you for the machine which matches all the requests with best cost performance. 

Q: 3. What should I do if the machine has any problem in future? 
A: We supply online/phone technical support and door to door service. Anything confuse or not goes well, pls contact us in the first time.

Q: 4. What's the warranty policy? 
A:Standard warranty is 12 months upon delivery. 
Main parts are free of charge(except consumable parts) when problems happened because of quality problem during this period.
Problems caused by wrong operate will also well-solved at cost.
We also supply life long after-sales service. No matter when, you can count on our best service for your machine.

Q: 5. If I don't know this machine before, how can I operate it?
A: We supply face to face training and provide operating video, user manual, and telephone calls to help. 
It's easy to learn, one inexperience people can learn it within one day.